My understanding from chatting with the team is that the initial browser was released in a combined effort with our first token sale, and the social proofs were related to KYC.
Today, new users try to complete these social proofs because they are front and center on the browser profile (first thing a new user sees after creating a new ID). The proofs are often broken, new users complain, and tickets are opened. Here are a bunch of them:
We did a some qualitative user testing on the browser several months ago and we added in a few questions about the social proofs. The learnings were:
New users don’t understand what they are
New users don’t understand why they are valuable
Short term the value seems abstract and questionable. Long term, there might be some interesting use cases for proofs. After weighing the costs (user frustration and bug fixes vs. the benefits (?) I think we should consider:
Remove social proofs completely, or
Move social proofs to the settings panel.
Feedback welcome. If you disagree, would love a detailed breakdown of the use case and the value this is creating for your users. Thx