Sign-In Issues on Windows 10

#1

Hi Guys,
I have the following set-up and have an issue that I am unable to sign in to the Blockstack apps

Here are some details:

  • Blockstack App Version: 0.28
  • Browser: Tried with Chrome, Firefox and Windows Edge
  • Windows 10 OS
  • Blockstack username and ID is registered and verified

Whenever I try to sign in to any of the apps, I am redirected to the page which says

“You’re here because you clicked “Sign in with Blockstack” and you don’t have the Blockstack app installed”. I already have the Blockstack app installed, so not sure why this is not being recognised.

I have been in touch with Sebastian from support and he suggested that I post the issue here so that the devs can look into this.

Appreciate any help in resolving the issue!

Thanks
Rahul

.

#2

Rahul

you should check the logs from the console ( crtl + shift + i ) when you are trying to log in. it may give you clues.
Cheers

#3

Thanks for the tip Abdoulaye. I am not very technical. I did enable the console but I dont see anything meaningful. What should I be looking at ?

#4

Rahul
you are basically looking for errors. See below my pasted output after successfully login in.
The last line shows CORE and the APIs are running and my credential is correct. (i have few errors because my slow connection issues at the time)

2018-05-04T16:54:23.096+0100 DEBUG App.js: EXISTING_VERSION: 12; CURRENT_VERSION:
      12
console.js:8
2018-05-04T16:54:23.097+0100 TRACE App.js: componentWillMount
console.js:8
2018-05-04T16:54:23.107+0100 TRACE store/apps/actions.js: refreshAppList
console.js:8
TypeError: asm.js type error: module import needs initializer
salsa20.js:36
TypeError: asm.js type error: asm.js modules takes at most 3 argument
scrypt.js:37
TypeError: asm.js type error: asm.js modules takes at most 3 argument
scrypt.js:66
2018-05-04T16:55:20.173+0100 DEBUG account/store/account/actions.js: emailNotifications: null
console.js:8
2018-05-04T16:55:22.030+0100 TRACE account/utils/blockstack-inc.js: redirectToConnectToGaiaHub
main.js:199669:5
Navigated to http://localhost:3000/account/storage#gaiahub
2018-05-04T16:55:33.660+0100 DEBUG account/store/account/actions.js: emailNotifications: null
main.js:199669:5
2018-05-04T16:55:33.672+0100 TRACE account/utils/blockstack-inc.js: redirectToConnectToGaiaHub
main.js:199669:5
Navigated to http://localhost:3000/account/storage#gaiahub
2018-05-04T16:55:35.288+0100 DEBUG account/store/account/actions.js: emailNotifications: null
main.js:199669:5
2018-05-04T16:55:35.298+0100 TRACE account/utils/blockstack-inc.js: redirectToConnectToGaiaHub
main.js:199669:5
Navigated to http://localhost:3000/account/storage#gaiahub
2018-05-04T16:55:37.450+0100 DEBUG account/store/account/actions.js: emailNotifications: null
main.js:199669:5
2018-05-04T16:55:37.460+0100 TRACE account/utils/blockstack-inc.js: redirectToConnectToGaiaHub
main.js:199669:5
Navigated to http://localhost:3000/account/storage#gaiahub
2018-05-04T16:55:47.809+0100 ERROR account/store/account/actions.js: emailNotifications: error [TypeError: NetworkError when attempting to fetch resource.]
main.js:199669:5
2018-05-04T16:55:49.405+0100 ERROR account/store/account/actions.js: emailNotifications: error [TypeError: NetworkError when attempting to fetch resource.]
main.js:199669:5
2018-05-04T16:55:49.409+0100 ERROR account/store/account/actions.js: emailNotifications: error [TypeError: NetworkError when attempting to fetch resource.]
main.js:199669:5
2018-05-04T16:55:49.776+0100 ERROR account/store/account/actions.js: emailNotifications: error [TypeError: NetworkError when attempting to fetch resource.]
main.js:199669:5
Download the React DevTools for a better development experience: https://fb.me/react-devtools
main.js:163622:9
2018-05-04T16:56:06.595+0100 INFO utils/logging-utils.js: Logging system enabled
main.js:199669:5
2018-05-04T16:56:06.597+0100 INFO utils/logging-utils.js: Log server: disabled
main.js:199669:5
2018-05-04T16:56:06.598+0100 TRACE index.js: NODE_ENV is not production
main.js:199669:5
2018-05-04T16:56:06.599+0100 DEBUG index.js: Enabling React devtools
main.js:199669:5
2018-05-04T16:56:06.616+0100 DEBUG App.js: EXISTING_VERSION: 12; CURRENT_VERSION:
      12
main.js:199669:5
2018-05-04T16:56:06.617+0100 TRACE App.js: componentWillMount
main.js:199669:5
2018-05-04T16:56:06.713+0100 DEBUG storage/StorageProvidersPage.js: componentDidMount: trying to connect gaia hub...
main.js:199669:5
connectToGaiaHub: https://hub.blockstack.org/hub_info
main.js:55236:3
TypeError: asm.js type error: module import needs initializer
salsa20.js:36
TypeError: asm.js type error: asm.js modules takes at most 3 argument
scrypt.js:37
TypeError: asm.js type error: asm.js modules takes at most 3 argument
scrypt.js:66
2018-05-04T16:56:28.216+0100 DEBUG welcome/WelcomeModal.js: componentWillReceiveProps: setting storage view
main.js:199669:5
2018-05-04T16:56:28.228+0100 TRACE App.js: performSanityChecks
main.js:199669:5
2018-05-04T16:56:28.229+0100 DEBUG store/sanity/actions.js: isCoreRunning: http://localhost:6270/v1/node/ping
main.js:199669:5
2018-05-04T16:56:28.230+0100 DEBUG utils/api-utils.js: isCoreApiRunning: http://localhost:6270/v1/node/ping
main.js:199669:5
2018-05-04T16:56:28.233+0100 DEBUG store/sanity/actions.js: isCoreApiPasswordValid: http://localhost:6270/v1/wallet/payment_address
main.js:199669:5
2018-05-04T16:56:28.234+0100 DEBUG utils/api-utils.js: isApiPasswordValid: http://localhost:6270/v1/wallet/payment_address
main.js:199669:5
2018-05-04T16:56:28.256+0100 DEBUG App.js: Sanity check: Core API endpoint is running!
main.js:199669:5
2018-05-04T16:56:28.258+0100 DEBUG App.js: Sanity check: Core API password is valid!
main.js:199669:5
2018-05-04T16:56:28.263+0100 DEBUG utils/api-utils.js: setCoreStorageConfig: 0, 1Aas6mCbW2aQTzBgGkKwPJoGdCLC73qySH
main.js:199669:5
2018-05-04T16:56:28.263+0100 DEBUG utils/api-utils.js: setCoreStorageConfig: profile passed? true
main.js:199669:5
2018-05-04T16:56:28.264+0100 DEBUG utils/api-utils.js: setCoreStorageConfig: profileSigningKeypair passed? true
main.js:199669:5
2018-05-04T16:56:28.265+0100 DEBUG utils/api-utils.js: setCoreStorageConfig: POSTing to http://localhost:6270/v1/node/drivers/storage/gaia_hub?index=1
main.js:199669:5
2018-05-04T16:56:29.556+0100 TRACE utils/api-utils.js: isCoreApiRunning? Yes!
main.js:199669:5
2018-05-04T16:56:30.327+0100 DEBUG utils/api-utils.js: setCoreStorageConfig: got a response of 403
main.js:199669:5
2018-05-04T16:56:30.331+0100 ERROR utils/api-utils.js: isCoreApiPasswordValid? No!
main.js:199669:5
2018-05-04T16:56:30.332+0100 DEBUG store/sanity/actions.js: isCoreApiPasswordValid? No!
main.js:199669:5
_2018-05-04T16:56:30.339+0100 DEBUG App.js: Sanity check: Core API endpoint is running!_

_ main.js:199669:5_
_ 2018-05-04T16:56:30.340+0100 DEBUG App.js: Sanity check: Core API password is valid!_
_ main.js:199669:5_

#5

Hey @r-bob, linking to this post as well in case your issue is similar: Stuck in a login loop

#6

Hi Guys,
so we figured out the issue. The protocol handler was getting captured by the Antivirus software and put in Quarantine. Once I removed the protocol handler from Quarantine, the sign-in process worked!

@Blockstack - Please add this note around Antivirus/ potential quarantine in the user onboarding process.

Thanks
Rahul

1 Like
#7

Users face little issue while they are signing in on their system if they use windows 10. When I faced the same issue, I got the help from computer repair dubai and my problem was solved.